17
What is not covered?
• Wear and tear, including wear and tear through normal use on Multi-fuel fire grates and
cast iron fire box liners.
• Labour costs relating exclusively to components not manufactured by Glen Dimplex.
• Damage caused by incorrect use or the burning of treated or painted wood, driftwood or
other fuels which are not recommended;
• Travel costs for a distance greater than 50 km from the nearest approved Masport
Heating Service Agent. (The location of the Wood Fire must be advised to Glen
Dimplex or its sales agents at the time of purchase or using warranty registration form)
• Defects, malfunctions or failures caused by incorrect installation, poor installation,
normal wear and tear, misuse, neglect, accidental damage or failure to follow operating
instructions in the Owner's Manual (including fuel selection, product operation and
maintenance instructions), repairs or modifications by persons not authorised by Glen
Dimplex, use of parts not supplied by Glen Dimplex, or damage or other events which
have occurred since the product left the control of Glen Dimplex.
• Direct, indirect or consequential losses or special damages of any kind (including costs
of collection and delivery) other than repair or replacement of products or components
under this warranty, where any goods are acquired or used for the purposes of a
business;
How to obtain warranty service?
• Completed Warranty registration form (previous page) needs to be mailed within 30
days of installation to your Glen Dimplex Warranty Registration Department.
• Warranty Claims must be made at place of purchase.
• Reasonable proof of purchase date is required to make a warranty claim. You should
keep your purchase receipt.
• Warranty repair will be completed according to normal work practices of the service
agent.
• Make the faulty part(s) available to Glen Dimplex for inspection so that the validity of the
claim can be established by them.
Manufactured in New Zealand by: Distributed in Australia by:
GLEN DIMPLEX NEW ZEALAND LTD GLEN DIMPLEX AUSTALIA PTY LTD
NZ Registration No – 1506305 Aus Registration No – ABN 69 118 275 460
P.O.Box 58473, Botany, Unit 1, 21 Lionel Road, Mount Waverley,
Manukau 2163 Victoria, 3149
Phone: 0800 666 2824 Phone: 1 300 556 816
Fax : 09 274 8472 Fax : 1 800 058 900
Web : www.glendimplex.co.nz Web : www.glendimplex.com.au
(16 pages)
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