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WARRANTY FOR MASPORT
WOOD & MULTI-FUEL FIRES (Radiant & Convection)
This warranty is provided in New Zealand by Glen Dimplex New Zealand Ltd and in
Australia by Glen Dimplex Australia Pty Ltd. (together referred as “Glen Dimplex”)
This warranty is provided to the first domestic purchaser of a Masport wood or multi-fuel fire
(radiant or convection). It applies from the date of purchase from or through an authorized
Masport Fire Distributor in relation to each product or component for the period below.
During the warranty period, Glen Dimplex will repair or replace (at its option) any Masport
Wood Fire which is found to be defective in materials or workmanship. Repairs will be carried
out by an approved Masport Heating Service Agent.
What is covered under this warranty?
• Repair or replacement of parts
• Labour costs relating to the Wood or Multi-fuel Fire
• Reasonable transport or travel costs.
Consumers may have additional rights under the Consumer Guarantees Act 1993 (New
Zealand) or the Australian Trade Practices Act 1974 including the Australian Consumer
Law.
Conditions
This warranty does not apply and will be void where:
• The Wood or Multi-fuel Fire is not installed in accordance with AS/NZS2918/:2001 or
any building code or consent;
• The Wood or Multi-fuel Fire is not installed by a qualified specialist installer;
• Any electrical work has not been carried out by a Registered Electrician;
• The Wood or Multi-fuel Fire has been moved and reinstalled, or has been modified in a
manner that is not consistent with the Installation Guide or the Owner's Manual;
• The Wood or Multi-fuel Fire has not been installed or operated according to the
Installation Guide and the Owner’s Manual;
• The Wood or Multi-fuel Fire is acquired for business use in any way.
TYPE OF PART
PARTS LABOUR
WOOD FIRE FIRE BOX, CAST IRON 10 5
WOOD FIRE FIRE BOX, STEEL 10 5
MULTI FUEL FIRE BOX, CAST IRON 5 2.5
MULTI FUEL FIRE BOX, STEEL 5 2.5
DOOR GLASS & SEAL 1 1
FIREBRICKS / BOARDS & RETAINERS 1 1
SECONDARY AIR TUBES 1 1
BAFFLE COMPONENTS 1 1
W ATER BOOS TER 1 1
GLEN DIMPLEX FLUE SYSTEMS 1 1
FANS & ELECTRICAL COMPONENTS 1 1
WARRANTY (In Years)
(16 pages)
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